Leo Ljubicic
Make.com automation engineer. Hospitality niche.
New to Contra
Leo is ready for their next project!
F&B Operations Manual — restaurant floor team SOP covering opening/closing procedures, service protocols, allergen handling, and escalation. Built from 20 years of F&B operational experience. Stack: structured interviews → Word document → ready for immediate staff use.
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Weekly automated health check running in production — dual AI routing (Claude API + Mistral) with error handling and resume logic. Scheduled, live every Monday. Stack: Make.com (http://Make.com) · Claude API · Mistral
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LinkedIn article for hospitality operators — why unanswered reviews cost more than most managers realize. Combines F&B operational knowledge with data from Cloudbeds, HotStats, and CBRE Croatia. Written for hotel GMs and independent property owners.
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Built a fully automated hospitality intelligence pipeline in Make.com (http://Make.com): Airtable → Firecrawl (web search) → Claude AI (analysis) → Brevo (HTML email delivery). Runs on schedule, zero manual input. Stack: Make.com (http://Make.com) · Claude API · Firecrawl · Airtable · Brevo
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