Kariuki Mwangi
n8n Architect: Automating property management with AI logic.
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The following summaries outline the technical architecture and business logic of the two automation engines.
1. The Inquiry & Triage Processor
This workflow serves as a centralized ingestion hub for incoming business requests.
Ingestion: The system triggers via Webhook or a Gmail polling mechanism to capture new leads and tasks.
De-duplication: It utilizes a custom JavaScript node to generate a deterministic "fingerprint" based on the task data, ensuring no duplicate records are created in the database.
AI Analysis: An integrated AI Agent analyzes the request text to automatically assign a priority level, functional category, and recommended next action.
State Management: The engine logs the entry into Google Sheets and updates the record status from "In Progress" to "Processed" upon successful triage.
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ALOE - Knowledge Base Responder
The 24/7 AI Support Agent
Logic: Queries a property-specific knowledge base to resolve tenant FAQs (like Wi-Fi passwords or utility rules) instantly.
Action: Uses an LLM to synthesize data into professional, friendly replies, escalating to management only when information is not found in the database.
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1. ALOE - Vendor Coordinator
The Smart Logistics Dispatcher
Logic: Automatically identifies the correct repair professional by mapping property IDs to a central vendor database.
Action: Dispatches detailed work orders via Email or WhatsApp based on the vendor's preferred contact channel to ensure immediate response.
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A modular n8n core that uses AI to triage property inquiries with 100% accuracy, featuring built-in de-duplication and automated subworkflow dispatching to eliminate manual administrative overhead.
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