Kalynna de Paula
Power BI Specialist | DAX, Excel & Dashboard Development
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Bilingual Customer Service Performance Dashboard | Power BI
Designed and developed a bilingual Power BI dashboard (Portuguese/English) to monitor customer service performance and operational efficiency. The solution tracks key KPIs such as total and completed protocols, average queue and service times, company distribution, geographic performance by state, and daily trends. It includes interactive data visualizations and seamless PT/EN language switching, with a strong focus on data modeling, information hierarchy, usability, and user experience.
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5
Power BI Training Compliance & Performance Dashboard
Designed and developed an interactive Power BI dashboard to monitor employee training completion, overdue courses, planned activities, and key compliance indicators. I transformed complex training data into a clear and intuitive visual experience, combining KPI tracking, interactive filters, and detailed views. The solution was designed with a strong focus on information hierarchy, usability, and data-driven decision-making.
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16