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Juvante Gant
Data & Operations Specialist | Excel Reporting, CRM Systems
New to Contra
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Maintained administrative systems and personnel records for an 87-member military unit, achieving 100% documentation compliance across all readiness cycles. Processed 214 access requests annually with an average turnaround of under 2 days. Created internal user guides and process documentation that reduced onboarding time for incoming personnel. Operated under strict military compliance standards with zero audit failures across all reporting periods.
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Analyzed Facebook and Meta performance data for a national nonprofit audience of 48,000+ followers across the United States. Tracked follower growth, engagement rates, and content performance by region and post type. Built structured reporting templates that saved approximately 3 hours per week in manual reporting time. Delivered actionable insights to leadership that informed content planning, audience targeting, and digital engagement strategy.
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Managed Salesforce CRM operations for a national injured worker reauthorization program, tracking 4,800+ active cases across the United States. Monitored 1st, 2nd, and 3rd reauthorization statuses by maintaining high approval rates at the 1st stage while escalating and resolving stalled 3rd reauth cases. Maintained 98.7% CRM data accuracy through ongoing validation, quality checks, and workflow standardization in a fully remote environment.
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Franchise Financial Reporting & Dashboard Buildout for Georgia Locations
Consolidated and audited financial data across 300+ Zaxby's franchise locations throughout Georgia. Built Excel and Power BI dashboards tracking revenue by region, labor and food cost percentages, and location-level performance. Identified and resolved 40+ reporting discrepancies, reducing data errors by 41% and cutting manual reporting time by approximately 40%. Deliverables were used by leadership for quarterly business decisions.
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