Júlia Gomes Esteves
Administrative & Ops Specialist | Trilingual | B2B expert
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At Bitso, I specialize in a high-security operational flow for the Stocks product in the Mexican market. I coordinate end-to-end logistics with DHL to collect physical signatures from high-limit clients, ensuring legal compliance for financial accounts. My role involves verifying the legitimacy of physical documentation against digital records, managing secure uploads to internal systems, and performing final approval for account limit increases. This process requires extreme attention to detail, fraud prevention skills, and seamless coordination between international logistics partners and internal compliance teams in Mexico.
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40
Managed trilingual communication (PT/EN/ES) for global operations, translating complex internal processes for local teams and ensuring clear communication with international clients.
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38
Managed end-to-end scheduling and rescheduling for home maintenance services at Digs. I was responsible for coordinating between homeowners and service providers, ensuring optimal route density and minimal downtime. My role involved resolving scheduling conflicts in real-time and maintaining high customer satisfaction through proactive communication. All processes were handled with strict adherence to data privacy and operational SOPs
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Expertise in managing complex customer tickets and regulatory documentation using industry-standard tools like Zendesk and HubSpot.
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39