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Javier De La Cruz
Bilingual Customer Experience Specialist | Customer Support
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Reliable Remote Professional with experience supporting global customers and teams. Strong communication skills, advanced English proficiency, CRM expertise, and a customer-first mindset. Available for Customer Support, Virtual Assistance, Email Support, Training, and Customer Experience projects.
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Email & Chat Support Specialist
Professional written communication is one of the most important aspects of customer service.
I provide clear, customer-friendly, and brand-consistent support through email and chat channels while ensuring fast response times and accurate documentation.
Tools & Platforms:
• Outlook
• Zendesk
• Salesforce
• Google Workspace
• Slack
Turning customer questions into positive experiences.
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Training & Performance Coaching
Helping teams improve performance through coaching, quality monitoring, and continuous development.
As a Training Coordinator, I support onboarding programs, identify performance gaps, and deliver coaching that improves customer experience and operational results.
Key Areas:
• Agent Coaching
• Onboarding Support
• Quality Improvement
• Performance Analysis
• Customer Experience Optimization
Great customer experiences start with great teams.
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Customer Support Excellence
Delivering exceptional customer experiences through phone, email, and chat support.
Throughout my career, I have supported customers across travel, banking, and insurance industries, helping resolve complex issues while maintaining high satisfaction scores and professional communication standards.
My focus is simple: provide fast, accurate, and customer-centered solutions that build trust and loyalty.
Skills:
• Phone Support
• Email Support
• Chat Support
• CRM Documentation
• Problem Resolution
• Customer Experience
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