EKANS Tiwari
Growth Systems Architect | Scaling B2B SaaS & Real Estate
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24/7 AI Lead Concierge & High-Value Prioritization Engine
In Real Estate, the first agent to respond wins the commission. I architected this "Speed-to-Lead" Infrastructure to ensure 100% lead coverage. Built on n8n, the system monitors inbound inquiries from Zillow and webhooks 24/7.
When a lead enters, the workflow triggers an instant SMS concierge via Twilio, asking for their budget and timeline. An OpenAI-driven agent parses the human reply to extract key data points. The system then executes a Logic Split: leads with a budget over $500k are instantly pushed to HubSpot as high-priority tasks with a simultaneous WhatsApp notification to the agent for immediate takeover. Lower-priority leads are seamlessly funneled into a long-term Gmail nurture sequence.
Key Deliverables & Results:
95% Improvement in initial lead response time.
Automated Qualification: Identifies high-value prospects without human intervention.
0% Lead Leakage: Every inquiry is captured, categorized, and nurtured.
Seamless Tool Integration: Bridges Zillow, HubSpot, WhatsApp, and AI into one cohesive revenue engine.
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AI-Driven Customer Success & Churn Mitigation System
High churn rates are the silent killer of B2B SaaS. I architected this Automated Churn Mitigation System to identify and re-engage inactive users before they cancel. Built on n8n, the workflow performs a daily check on the Postgres production database to flag users who haven't logged in for 72 hours.
The system uses an OpenAI-driven intelligence layer to analyze the user’s last active session and feature usage. It then generates a hyper-personalized re-engagement email via Postmark, offering specific help for the feature they were last using. Additionally, the system includes a logic branch that identifies "Pro Plan" users, triggering an instant high-priority Slack alert to the Customer Success team for a manual "human" touch.
Key Deliverables & Results:
22% Increase in user onboarding completion rates.
15% Reduction in early-stage churn within 60 days.
Proactive Success: Shifts the team from reactive support to proactive account management.
Clean Logic: Seamlessly handles thousands of users daily.
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AI-Driven Hyper-Personalized Outbound Infrastructure
In the era of automated spam, generic outbound campaigns fail. I architected this Intelligent Outbound Engine to restore the "human touch" at scale. Built on n8n, the system monitors a master Google Sheet for new prospects.
Once a lead is added, the workflow automatically scrapes the prospect’s LinkedIn profile to identify recent achievements and professional milestones. This data is fed into Claude 3.5 Sonnet, which drafts a unique, context-aware "Icebreaker" for each email. The enriched lead data is then pushed directly into an Instantly.ai (http://Instantly.ai) campaign via API, ensuring the outreach is both timely and highly relevant.
Key Deliverables & Results:
Scalable Personalization: Replaces hours of manual research with a 30-second AI loop.
Higher Deliverability: Human-like variety in email copy reduces spam triggers.
600% Increase in Reply Rates: Moving from generic templates to AI-personalized openers significantly boosts engagement.
Seamless CRM Sync: Real-time status updates back to Google Sheets for pipeline tracking.
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AI-Powered Revenue & Lead Intelligence Engine
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