Led email marketing setup and campaign execution in HubSpot for a SaaS platform with 60k+ contacts. Built foundational workflows, launched a recurring newsletter, and supported ongoing campaigns across teams. Focused on creating a consistent, scalable system for communication and engagement. Resulted in improved campaign reliability, streamlined processes, and stronger audience engagement across high-volume sends. Resulted in improved open and click rates, reliable delivery to 1M+ emails, and more consistent audience engagement.
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Fast response times and clear communication build real buyer trust for e-commerce brands. 🛒💬
Here’s a quick breakdown of my recent experience delivering dedicated Email & Live Chat Support for AscendBioLabs (https://ascendbiolabs.com/), a US-based e-commerce brand:
Handling daily customer interactions isn't just about replying—it's about retaining customers and protecting brand reputation.
Key responsibilities & highlights:
🔹 Ticket & Email Management: Resolved daily customer inquiries regarding orders, tracking, and product information with minimal response times.
🔹 Issue Resolution: Handled sensitive requests like exchanges, refunds, and order modifications professionally while adhering to brand policies.
🔹 Customer Retention: Focused on clear, empathetic, and friendly communication to maintain high customer satisfaction (CSAT) scores.
🔹 Zero Missed Queries: Utilized structured ticketing workflows to ensure every single customer received a timely follow-up.
Keeping backend operations and customer support smooth allows store owners to focus purely on scaling their business. 📈
📂 Check out my full Portfolio & Available Services here:
👉 [Portfolio Profile / Service Link (https://mahadi-codes.github.io/Wpdeb-Portfolio/)]
Need help managing your e-commerce customer support, ticket queues, or store operations? Feel free to send me a direct message! 📩
#EcommerceSupport #CustomerService #EmailSupport #LiveChatSupport #ShopifySupport #VirtualAssistant #EcommerceVA
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