Freelance Customer Support Representatives in Surakarta

Freelance Customer Support Representatives in SurakartaFreelance Customer Support Representatives in Surakarta

Projects People

proSurakarta, Indonesia

We bring ideas to life. UX/UI, Branding, and Development

$1k+: Earned

3x: Hired

5.0: Rating

8: Followers

We bring ideas to life. UX/UI, Branding, and Development

Couponic - Logo Branding

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Cover image for Stellar - AI Developer Platform Landing Page

Stellar - AI Developer Platform Landing Page

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Cover image for Jesee - Industrial Robotics Landing Pag3

Jesee - Industrial Robotics Landing Pag3

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Cover image for Wealth Bridge - Financial Legal Branding

Wealth Bridge - Financial Legal Branding

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Customer Support Representative(2)

Monica Ameliana

Surakarta, Indonesia

I am an experienced E-commerce and Digital Marketing Expert

I am an experienced E-commerce and Digital Marketing Expert

Cover image for Customer Support and Service for E-commerce Platform In this...

Customer Support and Service for E-commerce Platform In this role, my duty is to ensure every customers' chats are replied well to maintain the chat performance and also to help customers with issues and problems, tracking the shipments and return and also maintaining the 5-star reviews from the customers to raise the brand and store' awareness and engagement.

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Cover image for Created and optimized product titles, descriptions, and uplo...

Created and optimized product titles, descriptions, and uploaded listings on Shopee Seller Centre. I handled product listing and optimization for several best-selling items on Shopee. My responsibilities included creating product titles, writing SEO-friendly descriptions, selecting clear product images, and managing uploads using Shopee Seller Centre and Google Sheets. I ensured all listings were compliant with Shopee’s standard, attractive, and easy to find through keyword targeting. This task was part of my previous full-time role.

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Cover image for Shopee Ads, optimized product targeting and budget to increa...

Shopee Ads, optimized product targeting and budget to increase visibility and ROI. I handled on in-platform ads, in my previous role it was Shopee platform, as a part of my role in E-commerce Marketing Specialist by selecting the products to boost, optimizing the targeting of the ads, whether it was search ads using keywords or discovery ads using SEO and product recommendation, and adjusting the daily budget in order to increase the products and store visibility and ROI (Return of Investment) as the result.

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Cover image for Facebook and Instagram Ads Manager Specialist In this role, ...

Facebook and Instagram Ads Manager Specialist In this role, to boost and push visitors to E-commerce platform online stores I also manage to perform campaign ads from social media, such as Instagram and Meta/Facebook with A/B testing and also KPI analysist, such as Reach, Impressions, CTR, CPC, CPM and CPR.

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Customer Support Representative(1)