UX Design Projects in PittsburghUX Design Projects in PittsburghA fast-growing tech company's onboarding had worked fine when the founders knew everyone personally. Then they scaled globally, turnover started climbing, and leadership still thought the process was fine.
The real problem wasn't the process — it was that no one had ever seen the full experience from the new hire's perspective. Founders, managers, and HR each had a completely different mental model of what onboarding was supposed to accomplish. None of them were wrong. None of them were talking to each other.
I facilitated cross-functional workshops to surface those gaps, then used journey mapping to make the end-to-end experience visible in a way leadership had never seen it. That visibility shifted the conversation faster than any slide deck could have.
The output was a phased 90-day framework — Pre-Boarding, Lift Off, Reaching Altitude, Continued Exploration — built around what new hires actually needed, not what was convenient for the org chart. More importantly, it gave the team a shared language they didn't have before. Leadership aligned. HR got the cross-functional momentum to move. Full implementation moved into the next funded planning cycle.
Services: Performance Consulting, Workshop Facilitation, Stakeholder Alignment, Learning Experience Mapping
