Freelancers using Twilio in Oslo
Freelancers using Twilio in Oslo
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Ashley Budgie
Oslo, Norway
AI Agent Engineer | Voice agents, automations & integrations
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AI Agent Engineer | Voice agents, automations & integrations
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Inbound AI Voice Agent, Configured in GoHighLevel (Plus a Custom Agent in Our Own Dialer) I built an inbound AI voice agent in GHL that answers the client's number. It greets the caller, works the conversation from a script with built-in objection handling, and books or routes the call based on how it goes. Every call writes back to the CRM: contact record, opportunity stage, timeline note. The team sees exactly what happened on every call without touching a thing. No new software to learn, it's configured in the CRM they already run on. And when a client needs the outbound side, I've built that too. A custom AI voice agent from the pipeline up. Pipecat with OpenAI Realtime, speech to text, LLM, text to speech, all in a single WebSocket, embedded right into our own power dialer. A sales team dials prospects in parallel and hands the conversation to the AI: script, objection handling, voicemail branch, and the outcome written straight back to the CRM. The whole pipeline is covered by a 91-case automated test suite, and if the AI service goes down, the call degrades gracefully instead of crashing. Inbound on GHL, outbound in our dialer. Same voice AI capability, in the shape the client's workflow needs.
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Compliance-Aware Email + SMS Follow-Up Automation. A sales team was making cold calls and losing the follow-up. Leads that asked to be contacted later had no reliable path back into the funnel, and the team had no way to guarantee they were respecting opt-in rules. I built a follow-up automation that handles the timing and the compliance in one system. The workflow triggers when a call ends with a follow-up disposition, then runs a 3-day timed sequence of email and SMS touches. Before any message goes out, the system checks the contact's opt-in status, and any contact on the blacklist is skipped entirely. Follow-ups only ever go to people who asked for them. Every step is visible in the CRM timeline, so the team can see exactly where each lead is in the sequence, and a human can take over at any point without breaking the flow. It turns "we'll follow up" from a promise into a guarantee, without adding another manual task to the day.
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I build custom Power Dialer with Parallel Calling and CRM Integration
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I built this follow-up workflow in GoHighLevel for a holistic health practice running cold outreach. When a lead gets called, the workflow captures the call outcome and runs a condition check for opt-in status and blacklist before anything sends. My approach: a 3-day email + SMS sequence with timed branches, one touch per day. Day 1 opens the conversation, Day 2 delivers value, Day 3 closes with a booking link. I added blacklist handling so opted-out contacts never receive another message, which keeps the practice compliant and the sender reputation clean. The result: every called lead gets a consistent, no-touch follow-up cadence, so the practice stays top-of-mind without any manual work from the team.
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