Freelance Online Business Managers in Jersey City
Freelance Online Business Managers in Jersey City
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Nikko Ko
PRO
Jersey City, USA
Project Manager, Scrum Master and Digital Business Manager
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Project Manager, Scrum Master and Digital Business Manager
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Digital Business Management I help digital businesses operate efficiently and scale sustainably by managing day-to-day operations, aligning teams, and optimizing systems that support growth. With experience across project delivery, operations, and cross-functional coordination, I provide structure, visibility, and accountability to keep digital initiatives moving forward. Offerings include: Day-to-day digital operations management Project and delivery oversight across teams and vendors Workflow, process, and system optimization KPI tracking, reporting, and performance management Tool setup and optimization Stakeholder coordination and executive support I act as the operational backbone of digital teams—streamlining execution, reducing friction, and enabling leaders to focus on strategy and growth.
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ERP Project Management: Discovery to Launch Overview Led a multi-year project from discovery to launch, managing planning, execution, testing, and delivery. Coordinated cross-functional teams to complete and approve all deliverables. Responsibilities Defined scope and timelines Managed risks, dependencies, and stakeholders Oversaw testing and launch readiness Tools Slack · Oracle ERP · Smartsheet · Trello Key Challenge: UAT Testing Low UAT engagement threatened the launch timeline. Actions & Outcome: Simplified test scenarios and phased execution and increased communication Resolved issues without delaying launch Results 100% of deliverables completed and presented Successful launch with stakeholder approval Key Takeaway Delivered complex projects end-to-end while overcoming adoption challenges through proactive leadership.
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Team Management & Delivery Support I help teams plan, organize, and deliver work efficiently by providing structured project management, clear communication, and accountability across stakeholders. With experience leading cross-functional teams from discovery through launch, I support teams in aligning priorities, removing blockers, and delivering results on time. Offerings include: Project and delivery management across the full lifecycle Team coordination and workflow optimization Stakeholder communication and status reporting Risk, dependency, and issue management User adoption testing coordination and launch readiness Tool setup and optimization (Slack, Smartsheet, Trello, Oracle ERP) I bring clarity to complex initiatives, improve team alignment, and ensure deliverables move forward with transparency and control.
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Operations Management & QA Testing I support organizations by strengthening operational processes and ensuring quality through structured management and thorough testing. With experience working across cross-functional teams and enterprise systems, I help improve efficiency, reduce risk, and ensure products and processes are launch-ready Operations Management Offerings Process optimization and operational workflow design Resource, timeline, and dependency management Cross-team coordination and operational reporting Risk identification and issue resolution Tool optimization and operational support QA & User Acceptance Testing (UAT) Offerings: Test planning, coordination, and execution support Test case creation and documentation UAT coordination and user adoption support Defect tracking, prioritization, and resolution management
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