Freelancers using ServiceNow in Hyderabad
Freelancers using ServiceNow in Hyderabad
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Zaheer Abbas
Hyderabad, India
Senior PMO leader for ERP, CRM and cloud transformation
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Senior PMO leader for ERP, CRM and cloud transformation
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Enterprise Support Recovery & Integration Risk Mitigation.Role: Technical Support Manager / Application Support Director Overview: Led an integration-risk review and support-model redesign across a high-volume enterprise application portfolio. Challenge: Duplicate and unnecessary tickets were driving about 2,000 incidents per day, increasing support overhead. Approach: Traced the issue to the Workday–Maximo purchase-order integration and coordinated a three-week cross-functional remediation. Outcome: Reduced daily incident volume to about 100—a 95% reduction—and cut support operating costs by 35%.
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PMO Delivery Tool Kit
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60
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Title: Legacy Cloud Migration & CI/CD Delivery Governance Role: Senior Programme Manager Overview: Led governance for an enterprise AWS/Azure migration portfolio, aligning architecture assessments, migration roadmaps, engineering teams, and deployment controls. Challenge: Legacy infrastructure costs were high, and business stakeholders lacked clear visibility of build and migration progress across distributed engineering teams. Approach: Coordinated as-is architecture assessments and migration roadmaps. Established delivery governance for automated CI/CD pipeline provisioning, improving deployment controls and progress visibility. Outcome: Reduced legacy infrastructure costs by 45% over two years. Your CV also records 99.9% uptime for phased data migrations; include that result here only if it relates to this same portfolio.
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59
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Enterprise Integration & Invoice Automation
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