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Enterprise Support Recovery & Integration Risk Mitigation.Role: Technical Support Manager / Application Support Director
Overview: Led an integration-risk review and support-model redesign across a high-volume enterprise application portfolio.
Challenge: Duplicate and unnecessary tickets were driving about 2,000 incidents per day, increasing support overhead.
Approach: Traced the issue to the Workday–Maximo purchase-order integration and coordinated a three-week cross-functional remediation.
Outcome: Reduced daily incident volume to about 100—a 95% reduction—and cut support operating costs by 35%.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
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Title: Elsie's — Heritage Brand Identity & PackagingThe
Problem: Modern dairy aisles are dominated by sterile, mass-produced branding that loses the authentic, farm-to-table connection consumers crave.
The Solution: I designed a visual identity for Elsie's that pairs organic grass-fed milk with old-world storytelling. By utilizing an earthy color palette, honest serif typography, and nostalgic farm illustrations, the brand system connects modern homes with the simplicity of heritage farming.
Deliverables:
1.) Brand Identity & Logo System
2.) Custom Typography & Color Formulation
3.) Retail Packaging Design (Milk Bottles, Cartons, Yogurt Jars) (Brand Identity & Packaging Concept)
Available for new brand identity and packaging projects — view fixed-scope packages directly on my profile.
