Jira Service Management Optimization
Redesigned and optimized Jira Service Management for a FAANG client's service operations environment. Rebuilt JSM workflows, SLA rules, and approval logic tied to Azure AD groups. Integrated Microsoft Teams and Outlook for seamless notifications and cross-team communication. Built automation rules for alerts, user flags, and comment restrictions on closed tickets.
Results:
✅ Redesigned SLA rules and approval workflows
✅ Azure AD-based approval logic
✅ Teams & Outlook integration for notifications
✅ Automated alerts reducing manual intervention
✅ Delivered improvements that led to repeat business
Tech: Jira Service Management, Azure AD, Microsoft Teams, Outlook, Automation Rules
0
198
Automated Jira-GitHub Board Integration
Configured a fully automated Jira board integrated with GitHub for Modigie's development team. Built 5 automation rules that transition ticket statuses based on pull request activity — PR opened moves the ticket to In Progress, review requested moves to In Review, and PR merged auto-resolves to Done. Branch naming convention (feature/MOD-###) auto-links commits and PRs to Jira tickets.
Eliminated manual ticket updates entirely, reducing context switching for developers and keeping the board accurate in real-time with a full audit trail of code-to-ticket activity.
Results:
✅ Zero manual Jira updates required
✅ 5 automation rules for full PR lifecycle
✅ Bi-directional GitHub ↔ Jira sync
✅ 100% PR tracking with auto-linked branches
Tech: Jira, GitHub, Jira Automation Rules, Webhooks
0
189
