Freelancers using Hotjar in Concord
Freelancers using Hotjar in Concord
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Sara Elsherif
Concord, USA
Shopify, Klaviyo, subscriptions, and retention expert.
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Shopify, Klaviyo, subscriptions, and retention expert.
25
š Boosting Retention & Revenue for a DTC Brand (Shopify + Klaviyo) š§ Summary I helped a DTC brand increase repeat purchase and revenue by optimizing Klaviyo post-purchase flows and reducing friction in the Shopify checkout experience. š ļø What I Delivered - Audited Klaviyo lifecycle flows (welcome, post-purchase, winback) - Built post-purchase upsell and replenishment logic - Improved Shopify checkout UX to reduce friction - Set up tracking to monitor retention and flow performance š Results +20% increase in repeat purchase rate (60 days) ā15% checkout abandonment Documented flows for ongoing optimization
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Shopify CRO Audit & Implementation Description: Conversion-focused audit of storefront, PDPs, cart, and checkout with prioritized fixes tied to revenue impact. Deliverables: - UX + CRO audit - Priority roadmap - Quick-win implementation - Metrics tracking
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Klaviyo Lifecycle Foundations (Retention Systems) Description: Built clean Klaviyo foundations for Shopify brands, including segmentation, post-purchase flows, winback, and replenishment logic designed to increase repeat purchase without hurting deliverability. Deliverables: Flow architecture Segmentation strategy Deliverability cleanup Testing & QA
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Shopify Subscription & Checkout Optimization Diagnosed and fixed subscription, payment, and checkout issues across Shopify Plus stores, reducing churn and abandonment while improving conversion and LTV. Deliverables: Subscription logic audit (Recharge / Ordergroove) Checkout & payment fixes CRO improvements Documentation & handoff
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13
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Olha Pushkarova
San Francisco, USA
Creating impactful, user-driven designs that drive results
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Creating impactful, user-driven designs that drive results
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Kayros Case study ā Olha Pushkarova
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7
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Huntly.ai Case study ā Olha Pushkarova
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7
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Redesign B2C E-commerce platform
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7
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