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Cover image for In terms of social impact, Hero helped members live their be...
In terms of social impact, Hero helped members live their best lives by ensuring they took their medication on time. I joined the company to design and develop the consumer experience from end-to-end with a tight-knit team right from the start. We focused on two key sprints: Setup: Onboarding accounts, setting up schedules, and loading the medication dispenser with pills. Day-to-day usage: How members get notified when it's pill time, dispensing meds, and what happens if they miss a dose—cue the caregiver experience. Incredibly complex digital/physical interactions made simple. Sometimes when you're grinding, you don't realize the impact until a member reaches out and says: "I want to say how this machine has changed my life! Because of Hero I've not had a seizure in months."
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