Diego sebastián Sánchez García
Technical VA | Operations & AI Automation Specialist
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Designed a structured, advanced prompt template for Tier 1 Technical Support. It automates empathetic and professional email responses for access issues, reducing response times and standardization errors.
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Designed a weekly KPI dashboard to track completed tasks, billable hours, and conversion rates. Organized raw CSV data into a clean, analytical format to help management monitor team productivity and optimize lead tracking.
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