I have been up at 2am with a client's phone line down & no way to tell how long it had been down....I have been up at 2am with a client's phone line down & no way to tell how long it had been down....
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Stone Ross
• Aug 24
I have been up at 2am with a client's phone line down & no way to tell how long it had been down. The outage was bad. Having built nothing that would tell me was worse.
Now every agent gets a gate before it answers a real phone. 4 of 4 on unqualified leads. 3 of 3 on abuse hard-stops. It fails closed, so a broken agent goes silent instead of going weird on a customer.
Writing that gate took me one afternoon. Not having it cost me a night & a lot of trust. Bad trade.
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