MailSwap automatically classifies incoming merchant
emails — refunds, support, billing, shipping — and
routes them to the right team without human triage.
Built end-to-end:
— Custom ML classifier trained on e-commerce
email data
— Shopify App integration
— Production deployment with confidence scoring
Achieved 94%+ classification accuracy in production.
Role: Sole founder — model training, backend engineering, Shopify App Store launch.
Everyone tells founders to raise and then hire.
Nobody tells them the raise changes who has to believe the website. Decks get rewritten in a week. The homepage that has to convince procurement takes six months to notice.
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