At Expand Lab, we obsess about building the system first, laying the groundwork, and making sure we have a plan before we actually start building.
What is your system in your business?
I really agree with this. Building the right system before jumping into execution can save a lot of time and prevent problems later. The foundation really matters.
What happens when one website has to talk to two different people?
A client of ours teaches two audiences at once: expecting mothers who want a calm pregnancy, and women who want to become doulas. One brand, one site, two very different reasons to visit.
The usual fix is a hero that speaks to "everyone" and lands with no one. We designed it as a fork in the road instead:
1. Two doors in the hero. "I'm pregnant" and "I'm training to be a doula", side by side, equal weight. The visitor picks a path in one click, and the headline above them stays about the shared value.
2. One voice, two tones. The mothers' path is softer: fewer words, more room, gentle photos. The doula path is more structured: modules, certification, dates. Same fonts, same colors, different rhythm.
One proof section, split in two. Testimonials from mothers on the left, from doulas on the right. Each visitor sees people like them before the price.
Writing for everyone is writing for no one. Give each reader a door.
Have you ever designed a page for two audiences at once? How did you split it?
Kajabi Wellness Education Platform Development
Developed a Kajabi-based wellness education platform for Nilda that combined online learning, CRM integrations, and a structured course ecosystem. The project focused on creating an intuitive educational experience, streamlining user journeys, and supporting long-term engagement through scalable platform architecture and conversion-focused design.
The Kajabi-to-CRM handoff is a useful part of this build to unpack. I’d check that a learner who purchases stops receiving prospect follow-ups and gets the right access message, including when the same email already exists in the CRM. Which system owns that customer-status change here?