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Operational Excellence Publication: practical insights for helping growing businesses build stronger systems, improve execution, and achieve measurable performance.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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HIQ Labs WhatsApp Bots for Businesses
HIQ Labs WhatsApp Bots for Businesses is designed to help restaurants, online stores, clubs, cafés, and service-led businesses engage customers instantly through the platform they already use every day: WhatsApp.
Instead of depending only on phone calls, manual replies, or delayed responses, businesses can use an intelligent WhatsApp bot to handle common customer interactions in real time. Customers can view menus, place orders, track order status, ask basic questions, receive updates, and interact with the business without waiting for a human response.
For small and mid-sized businesses, this creates immediate value. It reduces repetitive manual work, improves response time, and gives customers a smoother digital experience. A restaurant can accept food orders faster. An online store can guide customers through products and delivery updates. A club or café can share offers, bookings, and event information more easily.
The product is built to be practical, affordable, and easy to adopt. Businesses can try WhatsApp bots free for 4 weeks, watch the bot in action, and interact with it live before making any long-term decision.
At HIQ Labs, the goal is simple: make intelligent automation accessible to businesses that want better customer engagement without heavy technology investment.
With WhatsApp Bots, businesses can automate conversations, improve customer experience, reduce operational effort, and create a smarter front-end communication channel. It can also support lead capture, repeat engagement, order confirmations, and basic support flows in a simple, customer-friendly way.
HIQ Labs helps businesses move from manual conversations to automated, real-time customer engagement.
I have a slightly ridiculous collection of useful skills.
I can build you a website, sort out a 5,000-product catalogue, clean up a horrible CSV, write the copy, design the graphics, manage the ecommerce admin and probably work out why the thing that “was definitely working yesterday” isn't working today.
I've run businesses for 25 years.
I've worked with Shopify, Etsy, TikTok Shop, Amazon Merch, product data, suppliers, drop shipping, SEO, Google Search Console, websites, social media, branding, design, copywriting and the less glamorous admin that nobody puts in the portfolio.
I'm also a published author, because apparently I didn't have enough hobbies.
I don't fit particularly neatly into one job title.
And I've stopped trying to.
What I am very good at is being handed something and working out what needs doing.
So I'm putting this here because LinkedIn occasionally needs reminding what people actually do rather than just being told how “passionate” they are about doing it.
If you've got something that needs doing and any of the above sounds useful, talk to me.
Freelance, contract, part-time, permanent , I'm open to the right thing , remote is better for me .
And yes, I can use Microsoft Office too. I just didn't think it deserved its own inspirational paragraph.
You can find me on PPH, Fiverr, Up, FB, Instagram , TT and smallshopsos.co.uk
(please note the website is changing and being updated )
