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Title:
Customer Chat Support Specialist
Description:
Provided customer support through chat and email for e-commerce platforms. Assisted customers with order issues, account concerns, refunds, and delivery queries while maintaining professional communication and quick resolution times.
Skills:
Customer Support, Chat Support, Email Support, Communication Skills
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Related posts
WhatsApp Business Intelligence Assistant
Overview
Organizations often depend on analysts to generate sales reports and answer repetitive business queries, causing delays in decision-making. To solve this, I developed a WhatsApp-based Business Intelligence Assistant that provides instant access to key business metrics directly through chat.
The solution enables stakeholders to retrieve real-time insights such as Month-to-Date (MTD) sales, cancellations, top-performing products, top categories, and city-wise performance without opening dashboards or requesting manual reports.
Built using n8n and PostgreSQL, the system processes user queries, fetches relevant business data, and returns structured insights within seconds through WhatsApp.
Key Features
• Real-time sales analytics through WhatsApp
• MTD sales and performance tracking
• Top products and category insights
• Cancellation and return analysis
• City-wise sales performance reporting
• Automated database querying and response generation
• User-friendly conversational interface
Tech Stack
• n8n
• PostgreSQL
• WhatsApp API
• SQL
• Business Intelligence Workflows
Impact
• Eliminated dependency on manual report generation
• Reduced response time from minutes to seconds
• Improved accessibility of business insights for stakeholders
• Enabled faster data-driven decision-making
Conversational AI Calling Agent using Retell AI
Overview
To explore how AI can automate voice-based customer interactions, I designed and configured a conversational AI calling agent using Retell AI. The agent is capable of handling natural phone conversations, collecting customer information, understanding user intent, and guiding callers through predefined business workflows.
The conversation flow was designed to mimic human-like interactions while maintaining consistency, accuracy, and operational efficiency.
Key Features
• Human-like AI voice conversations
• Automated customer interaction handling
• Dynamic conversation branching
• Intent-based call routing
• Customer information collection
• Appointment and consultation workflows
• Structured conversation management
Conversation Design
The agent follows a structured decision tree that guides callers through multiple conversation paths based on their responses. The workflow captures customer requirements, gathers relevant information, and directs users toward appropriate outcomes while maintaining a natural conversational experience.
Tech Stack
• Retell AI
• OpenAI
• Conversational AI
• Voice Automation
• Workflow Design
Potential Applications
• Appointment Scheduling
• Lead Qualification
• Customer Support
• Consultation Booking
• Sales Assistance
• Information Collection
Outcome
This project demonstrates how conversational AI can be leveraged to automate customer interactions, reduce manual calling efforts, and create scalable voice-based business workflows.
Title:
Zyro Beverage Social Media Advertising Design
Description:
Created a bold and modern social media advertisement for Zyro, focusing on product promotion and brand awareness. The design combines powerful typography, premium product presentation, and athlete-inspired visuals to communicate energy, performance, and a healthy lifestyle. Special attention was given to composition, visual hierarchy, and audience engagement.
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