Why Asking 'Are You Really Fine?' Can Make a DifferenceWhy Asking 'Are You Really Fine?' Can Make a Difference
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"I'm fine" I think is the least reliable sentence in any language. The client who says it right before going quiet for two weeks, the teammate who says it with a tight little smile, me on the days I most need someone to ask twice. People will tell you they're fine right up until the moment they most need you not to believe them. So on the days it matters, ask twice.
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