Enhance Error State Design to Prevent Customer Loss & FrustrationEnhance Error State Design to Prevent Customer Loss & Frustration
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Jesutofunmi Oluwalade
• Mar 14
Part 2 of Jesutofunmi's story. And this one hits different. 💳😨
Yesterday her order froze. Today it's ₦22,000 and a panicked bank call all because the app showed her 'Error 502' instead of three simple sentences.
This is the real cost of bad error state design. Not just a frustrated user — a deleted app, a lost customer, and a team that went hungry.
 Save this series 🔖 the 3-rule framework in Slide 8 works for every failure state you'll ever design.
 Designing a product with moments like this? Let's fix it. 👇
📩 jesutofunmi.design@gmail.com
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