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Refund-Me – Refund Management Platform Design
Project Overview
Refund-Me is a web platform designed to simplify the process of identifying, claiming, and managing eligible refunds. The project focused on creating a modern, user-friendly interface that guides users through complex refund workflows while maintaining clarity, trust, and ease of use throughout the experience.
Live Website: https://refund-me.ch/
Figma Prototype: https://www.figma.com/proto/UvOds5Rv9JVpBJoddqljVH/Refund-Me-V1
- Design Objective
The primary goal was to design an intuitive platform that simplifies refund-related processes through clear navigation, structured information architecture, and conversion-focused user flows. The experience was crafted to reduce friction and help users complete refund requests with confidence.
- Design Process
The project began with user flow mapping, wireframing, and information architecture planning to define the customer journey. Interactive prototypes were then created in Figma, allowing stakeholders to validate workflows and refine the experience before development.
- UI/UX Approach
The interface was designed with a strong focus on usability, accessibility, and trust. Clean layouts, intuitive navigation patterns, clear call-to-actions, and responsive design principles were implemented to ensure a seamless experience across desktop and mobile devices.
- Design Deliverables
User Flow Design
Information Architecture
Low-Fidelity Wireframes
High-Fidelity UI Design
Interactive Prototyping
Responsive Web Design
Design System & Components
Conversion-Focused Landing Pages
Tools & Skills
Figma, UI Design, UX Design, Wireframing, Prototyping, User Flow Design, Information Architecture, Design Systems, Responsive Web Design, Interaction Design, Visual Design, User-Centered Design.
Project Summary
Refund-Me showcases a user-centered design approach focused on simplifying complex refund processes through thoughtful UX strategy and modern interface design. The project demonstrates expertise in creating intuitive digital experiences, interactive prototypes, and scalable design systems that balance usability, clarity, and business objectives.
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The typography fits the fragrance vibe perfectly 🌷
The hardest brief in identity work is "make us look serious without making us look corporate."
Serious comes from consistency. Corporate comes from removing anything a person chose.
"Corporate comes from removing anything a person chose" is going straight in my notes. I'd push it further though, I think a lot of that removal happens in legal and stakeholder review, not the initial design pass. Do you find the fight is more with the client's own instincts or with whoever signs off after them?
