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built a WhatsApp and Telegram automation system using n8n and AI to manage customer conversations and bookings from start to finish.
The workflow handles FAQs and customer enquiries automatically. When a customer wants to book an appointment, it asks for the service they’re interested in, preferred date, and time, saves the booking details to Google Sheets, and sends a confirmation message back to the customer.
If a customer asks to speak with the team, the workflow routes the conversation to the appropriate team member on Telegram. The team member can then manually communicate with the customer, with messages flowing from WhatsApp to Telegram and from Telegram back to WhatsApp.
The goal was to automate the repetitive parts of customer communication and appointment booking while keeping a smooth WhatsApp ↔ Telegram human handoff when a real team member is needed.
The handoff is the part I would want to hear more about. Once a team member picks the thread up on Telegram, what tells n8n to stop answering on WhatsApp - a flag it writes, or just that a human replied? The one that bites me is the human going quiet for twenty minutes and the...
That’s a good point. I’d handle the handoff with an explicit human_active flag tied to the conversation. Once the team member takes over, n8n stops sending WhatsApp replies regardless of how long the human stays silent. The bot only resumes when the human explicitly ends the...
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built an AI-powered email automation workflow using n8n, Gmail, and OpenAI.
This workflow automatically captures incoming emails, processes and summarizes the content with AI, combines the results, and sends the final response through Gmail.
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This type of workflow can help businesses save time, reduce repetitive work, and streamline email management.
🛠 Tools: n8n · OpenAI · Gmail
🤖 Focus: AI Automation · Workflow Automation · Email Automation
Niva — AI Automation Agency Website Template (Framer)
Check it live: https://niva.framer.website/
Niva is a premium Framer template built for AI automation agencies, consultants, and AI-driven service businesses who want a website that actually converts — not just looks good in a screenshot.
Most templates in this category default to the same cyan-and-glow "tech startup" aesthetic. Niva takes a different approach: a warm, rose-gold accent on a deep charcoal base, paired with refined typography and generous spacing — designed to signal maturity and trust to enterprise buyers, not just early-stage hype.
What's inside:
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Whether you're running an AI agency, automation consultancy, or AI strategy practice, Niva gives you a site that positions you as the premium option in a crowded, hype-driven category.
Interested in a custom version for your agency? Let's talk — DMs open.
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In this demo, I share my engineering workflow using Next.js & Supabase to build an AI that understands local Arabic dialects and automates customer orders in real-time.
I used Descript to edit this video quickly, leveraging 'Studio Sound' to isolate background noise and adding dynamic automated captions in seconds.
Nice blend of product engineering and clear demo storytelling here. The local-dialect handling plus real-time order flow is a compelling use case, and the clean dashboard framing makes the workflow easy to follow.