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Zendesk + Make Automation Workflow
Designed and implemented a support automation workflow that improves ticket resolution efficiency. The system automatically sends confirmation messages when a ticket is resolved, detects customer responses (YES/NO), escalates unresolved issues, and closes inactive tickets after 48 hours. By combining event-based triggers with scheduled monitoring, the workflow reduces manual follow-ups, improves response handling, and saves up to 200+ hours of support time monthly.
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Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
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I built this fully functional frontend prototype in under 24 hours using Figma Make. ✨
From first idea to a working web experience with real user input and a complete frontend flow.
The concept:
An app that lets you send personalized digital posters to someone on a flight, displayed directly on their seat screen. You can even enhance the moment with real world surprises delivered during the flight.
Bringing a bit of emotion and connection into a place that usually feels pretty distant.
Really enjoying what’s possible with Figma Make right now.
Curious what you think about the idea. 👀
nice work
If you still have to manually follow up with every lead…
Your system is broken.
Automation fixes that.
From instant responses to personalized email sequences everything should be working in the background while you focus on growth.
That’s the kind of systems I’ve been building lately.
Simple. Smart. Scalable.
Are you using automation in your business yet? 🤔
I have build an insurance website in Notion which is here for sale (https://www.notion.so/profile/templates/form/published/2fd156b1-1170-45eb-be67-ff7a2ae39572) and I have built a very helpful agent for everyday work. You should replace the email with your email, and the pages that the agent can see with your pages. Below is a description with what the agent can do:
I’m Insurance Website Support, a customer-support agent for your insurance website. My role is to answer customer questions about insurance products and website steps in a clear, consistent way, and to escalate anything that needs a human decision to you.
What I do:
Answer customer questions clearly about your insurance products (what’s covered / not covered), eligibility, and what documents are needed.
Guide customers on the right next step: get a quote, purchase, renew, cancel, or start a claim.
Help with common website/account issues (login, navigation, basic troubleshooting).
When information is missing, I ask only 1–3 short questions to give an accurate answer.
For quote requests, I direct customers to the correct quote form link (car, motorcycle, boat, home, health, etc.).
For customer emails, I summarize the request and draft a reply in the required style, including your signature, and escalate to you when the case is sensitive (complaints, big claims, exceptions, unclear policy changes).
I avoid inventing prices or policy terms, and I don’t ask for sensitive personal data (IDs, full card details, passwords).
This is great because navigating insurance websites is usually daunting and unclear how to get exact answers!
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