Mittu — Multilingual WhatsApp AI Agent for Local Businesses The Problem: Small retail shop owners...

Mittu — Multilingual WhatsApp AI Agent for Local Businesses The Problem: Small retail shop owners...Mittu — Multilingual WhatsApp AI Agent for Local Businesses The Problem: Small retail shop owners...

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Jinal Joshi

• Sep 1

Mittu — Multilingual WhatsApp AI Agent for Local Businesses

The Problem: Small retail shop owners and local businesses in India don't want another bloated dashboard or complex management software. They want to type a quick message in their everyday language and get business handled immediately—logging orders, generating invoices, and checking sales without friction.

The Solution: I built Mittu, a conversational AI assistant on WhatsApp designed specifically around how Indian retailers actually communicate. Mittu operates directly inside WhatsApp, allowing store owners to manage daily operations entirely in Hindi and Hinglish.

Key Features & Capabilities:

Conversational Order Intake: Parses multi-item orders with customer names and pricing directly from natural, free-form text.

Automated GST Invoicing: Calculates tax breakdowns (GST @ 18%) and generates structured invoice numbers (INV-xxxx) on demand.

On-Demand Business Intelligence: Summarizes daily and weekly revenue, top-selling items, and transaction logs via simple voice/text prompts.

Natural Hindi/Hinglish Processing: Built to understand mixed-language phrasing, colloquial terms, and localized business terminology.

Architecture & Tech Stack:

Core Agent Logic: Python

LLM Engine: Groq (LLaMA 3.3) for low-latency reasoning and conversational routing

Database & Memory: Supabase for customer order history and transaction tracking

Messaging Layer: Twilio WhatsApp Business API

Pitch / Call to Action: Looking to build custom AI agents that automate customer operations or bridge English-only AI tools into local languages? Let's connect and build it.