What it does:
• Answers from real store data (products, sizes, stock, prices) through tool calls, never from guesses
• Tracks orders only after verifying the customer's phone number
• Runs a guard on every reply that blocks invented links, discounts, policies and promises
• Hands off to a human with a one-line AI summary, then goes quiet when staff join
• Works on web chat and WhatsApp, in English and Roman Urdu