UI Trax: AI E-Commerce Customer Agent with GuardrailsUI Trax: AI E-Commerce Customer Agent with Guardrails
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Just published a new case study: UI Trax, an AI customer agent for online stores. 🚀
Most store chatbots either follow rigid scripts or make things up. I built one that does neither.
What it does: • Answers from real store data (products, sizes, stock, prices) through tool calls, never from guesses • Tracks orders only after verifying the customer's phone number • Runs a guard on every reply that blocks invented links, discounts, policies and promises • Hands off to a human with a one-line AI summary, then goes quiet when staff join • Works on web chat and WhatsApp, in English and Roman Urdu
Built with Python and Gemini, and tested against 1,500+ conversation scenarios.
Full breakdown with screenshots is in my portfolio. Open to projects building AI support agents for e-commerce, clinics, real estate and service businesses.
Amna's avatar
The design choice I like most here is putting the guard between the model and the customer. Tool-grounded answers stop most hallucinations, but the guard catches what slips through: invented links, unapproved discounts, promises nobody signed off on. Verification inside the...
Vansita's avatar
Great work on the case study!
Mujahid 's avatar
Thank you! Really glad you liked it. The goal was an agent stores can actually trust, so the guard and verification layers got most of the attention.
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