A status label alone doesn't explain what happens next.
In this Strata practice project, the request screen combines the resident's conversation with the building manager, its current status, and a progress timeline.
A useful UX check is to ask which updates customers still have to call for. If the answer is already in the system, make it visible to them.
Which update would you put on screen first?
Practice UX/UI project for a fictional company. Sample data.