📌 The Triage Protocol: I sort incoming mail into 3 folders: Action Required, Review Later, and Archived/Receipts.
📌 The Gatekeeper Rule: If a question can be answered by looking at our company wiki or previous emails, I answer it myself. The client never sees it.
📌 The Daily Summary: At the end of the day, I send the client a 3-bullet-point summary of the only things that absolutely require their signature or decision.