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While you're building your business, customer support shouldn't be an afterthought. I manage high-volume help desk ecosystems to keep resolution times low and customer satisfaction scores hitting the roof. I specialize in organizing chaotic support queues, configuring airtight ticket automation workflows, and providing empathetic, human-centric support that protects customer retention.
Hands full and feeling the heat? I step in to handle the chaos so your team can breathe.
What I Do to Keep Your Support Bulletproof:
Ticket Pipeline Management: I triage, tag, and resolve incoming user requests across Zendesk, HubSpot, and Intercom to ensure no client question slips through the cracks. Your inbox won't look like a market square.
Workflow Automation: I implement automated ticket routing, custom views, and trigger rules to speed up internal response times and streamline team productivity.
De-escalation & Canned Responses: I draft clear, highly professional canned templates and macros to address critical system issues or logistics delays calmly and effectively. When things go south, I use tactical empathy to keep the customer calm.
SLA Maintenance: I monitor support queues closely to consistently hit internal response and resolution time targets. 'The tongue that defends the home doesn’t need to shout' I make sure your system works perfectly behind the scenes so your brand reputation stays protected.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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When disasters strike, every second matters.
For the #ConfigMakeathon, I’m designing a Disaster Response Platform that uses AI and real-time systems to help communities act faster and smarter during floods, earthquakes, heatwaves, and storms.
From prediction → alert → response → recovery, the goal is to reduce chaos and save time when it matters most.
Still in progress, but excited to shape this into a full UX case study.
#UXDesign #FigmaMake #AI #ProductDesign #EmergencyResponse
I worked on a GoHighLevel (GHL) automation and CRM setup project for Lacher Branscomb, focusing on building a streamlined and efficient client management system. I created and organized the CRM structure, including pipelines, custom fields, and contact segmentation to improve lead tracking and follow-ups.
I also set up automated workflows to handle lead capture, email/SMS notifications, and appointment scheduling, ensuring smooth communication and reduced manual workload. In addition, I configured landing pages and forms to support lead generation and integrated them into the CRM for real-time data collection.
To improve productivity, I implemented automation sequences for nurturing leads and follow-ups, helping to increase engagement and conversion potential. I ensured the entire system was user-friendly, scalable, and aligned with the client’s business operations.
The final setup provided Lacher Branscomb with a fully functional GoHighLevel system that improves organization, saves time, and supports consistent client communication and business growth.
"Results-driven Digital Marketing Specialist and E-commerce Developer. I help brands scale by bridging the gap between high-performance technical development and engaging visual strategy. From end-to-end e-commerce web builds and SEO optimization to high-conversion ad campaigns and cohesive brand identity design, I create digital experiences that turn visitors into loyal customers."
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