Onyedikachi Michael
SaaS Support & Outbound Appointment Setter Specialist
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Your Calendar Should Be Growing Your Business
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A broken booking process costs you revenue. I specialize in managing and optimizing calendar booking ecosystems to ensure a frictionless experience for your prospects, keeping your sales pipeline moving efficiently without scheduling conflicts.
What I Do in This Work:
Multi-Platform Calendar Configuration: I set up, sync, and maintain clean booking interfaces using Calendly, Acuity Scheduling, Vagaro, and Picktime to align perfectly with your availability.
Automated Workflow Optimization: I build out automated reminder sequences, email/SMS confirmation triggers, and custom intake forms so leads are fully pre-qualified before they ever hop on a call with your team.
Time-Zone & Link Management: I manage precise availability rules, buffer times, and multi-team round-robin routing to completely eliminate double-bookings and missed appointments.
CRM Syncing: I integrate your calendar tools directly with your CRM or team communication channels (like Slack) so new meetings log customer data instantly.
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I build advanced data-driven outbound setups that completely skip generic mass emailing in favor of dynamic, data-enriched messaging. By combining advanced scraping and enrichment tools with powerful CRM pipelines, I build prospecting engines that deliver incredibly high response rates and flawless pipeline visibility.
What I Do in This Work:
Advanced Data Enrichment: I leverage Clay to scrape deep data points, find verified business emails, and extract personalized hook fields (like recent company news or LinkedIn milestones) completely automatically.
High-Converting Outbound Automations: I set up multi-step cold email campaigns in lemlist and Apollo.io (http://Apollo.io), utilizing advanced conditional logic tags so every single message feels 100% bespoke and hand-written.
CRM Integration & Mapping: I map out data handoffs seamlessly to Close CRM, ensuring every lead response, meeting booked, and follow-up track is auto-logged without data leaks.
Deliverability Optimization: I handle the technical backend including setting up tracking domains and sequencing delays to keep your emails out of the spam folder.
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While you're building your business, customer support shouldn't be an afterthought. I manage high-volume help desk ecosystems to keep resolution times low and customer satisfaction scores hitting the roof. I specialize in organizing chaotic support queues, configuring airtight ticket automation workflows, and providing empathetic, human-centric support that protects customer retention.
Hands full and feeling the heat? I step in to handle the chaos so your team can breathe.
What I Do to Keep Your Support Bulletproof:
Ticket Pipeline Management: I triage, tag, and resolve incoming user requests across Zendesk, HubSpot, and Intercom to ensure no client question slips through the cracks. Your inbox won't look like a market square.
Workflow Automation: I implement automated ticket routing, custom views, and trigger rules to speed up internal response times and streamline team productivity.
De-escalation & Canned Responses: I draft clear, highly professional canned templates and macros to address critical system issues or logistics delays calmly and effectively. When things go south, I use tactical empathy to keep the customer calm.
SLA Maintenance: I monitor support queues closely to consistently hit internal response and resolution time targets. 'The tongue that defends the home doesn’t need to shout' I make sure your system works perfectly behind the scenes so your brand reputation stays protected.
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