Telehealth Messaging Platform with AI-Assisted Physician RepliesTelehealth Messaging Platform with AI-Assisted Physician Replies
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Reliqio's telehealth app development for MDC followed one rule: in medicine, AI drafts and people answer.
MDC is a physician messaging platform. Before it, a patient message waited one to two days for a reply, and the inbox had become a second shift for doctors. In 2023, Reliqio designed and built the system that changed that.
How it works:
Care agents. More than 100 trained agents handle routine questions, so patients hear from a person, not a bot.
AI in the physician's voice. OpenAI models suggest replies in each doctor's style for the agent to use.
Escalation. Anything clinical, uncertain, or urgent goes straight to the physician.
One workspace. A React and TypeScript web app on Node.js, NestJS, and MongoDB, with WhatsApp and Telegram integrations.
What changed:
Response time: one to two days down to about three minutes.
Messages resolved without escalation: 80%.
Physician capacity: tripled, from 25–30 to 75–90 patients.
No-shows: down 60%.
Patient retention: up 30%.
MDC now supports more than 500 physicians and carries over 15,000 messages a day.
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