📥 I BUILT MY OWN PRODUCT - HUSH! because small businesses lose clients in their DMs :)
Here’s the pattern I kept seeing:
→ The admin answers from a personal phone. When they leave, the chat history leaves with them 📱
→ An Instagram message arrives at 9pm, gets noticed the next day, and the client has already gone to a competitor 🌙
→ Nobody knows if a client got a reply, because everyone assumes a colleague did it 🤷
Hush Inbox puts Telegram, WhatsApp, and Instagram into one shared inbox. You assign each chat to someone, leave internal notes the client never sees, and save quick replies for “how much?”, “where are you?”, and “any slots Saturday?” ⚡
It runs in the browser, so there’s nothing to install. The data sits on EU servers, and the conversations belong to the company, not to individual employees. 🇪🇺
I build products for founders, and this one comes from the same rule I give them: solve one painful, boring problem really well. 🎯
If your clients write to you in messengers, tell me where you’re losing them 👇
The internal notes the client never sees plus per-chat assignment is the part that solves the 'everyone assumes a colleague replied' problem. For the 9pm Instagram message case, do you send an automatic acknowledgement or flag the chat to whoever opens the inbox first?
A founder called me the week his Series A closed.
"I want a full rebrand before the sales team starts."
His round? $4M.
His sales team? Two hires starting in two weeks.
I asked one question:
"What did your last three customers say you do, when you weren't on the call?"
Silence.
Then we looked at what that rebrand had to cover:
→ The forty calls where he won't be in the room
→ The champion who has to sell it internally without him
→ The investor update that has to land in one sentence
A new brand feels like momentum.
Being indescribable feels like a slow quarter.
We kept the logo.
We wrote the sentence first.
Positioning isn't a marketing asset.
It's the sentence your buyer repeats when you leave.