Mastering Client Communication: Handling Discontent GracefullyMastering Client Communication: Handling Discontent Gracefully
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
💎 Working with clients really is a skill of its own. Just curious — Have you ever had a moment where a client wasn’t happy with your work? How did you respond, and what did you take from it? 🙌 Appreciate any thoughts you feel like sharing.
Anita's avatar
@Karolin Vetevoog Just yesterday actually! A client miscommunicated their logo needs, and I understood it as a redesign, so I went all in with strong new concepts I really loved. Turns out, they were only looking for small tweaks to the original, definitely a moment of misalignment.
It was a bit...
Inga's avatar
@Karolin Vetevoog I definitely have! One moment that stands out was during a rush branding project. To expedite things, I skipped a proper kickoff meeting and jumped straight into the work based on a detailed brand questionnaire the client filled out. Well, the first round of concepts...
Karolin's avatar
@Inga Café-Ruoff I'm new to the freelance world, and I haven't had any situations like this yet. But that's exactly why I'm asking—to learn from others' experiences!
Emmett's avatar
 Armstrong Agency logo
@Karolin Vetevoog My default is always to eat the cost or refund the invoice.
Back to feed
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started