Secrets to Building Long-term Partnerships with AgenciesSecrets to Building Long-term Partnerships with Agencies
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Got this message from a Canada based agency owner last week. He has hired me across multiple Webflow projects now. No follow up from my side. No "please share feedback." Just this, out of nowhere. "Great work so far. We have really appreciated how you have handled the projects and the quality overall. We will keep giving you more work." The part that means the most to me is not the compliment. It is "we will keep giving you more work." That is not a satisfied client. That is a long term partner. And that only happens one way. Showing up the same way on project number five as you did on project number one. Same quality. Same communication. Same attention to detail. Agencies do not keep coming back because of one great delivery. They keep coming back because you never gave them a reason to look elsewhere. That is the only client retention strategy I have ever needed. Agency owners, how many developers have you worked with more than three times? Drop it in the comments.
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The network for creativity
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Creatives on Contra have earned over $150M and we are just getting started