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good work!!

For a local service business, the first reply often matters more than the best reply.

This is the speed-to-lead setup I build in GoHighLevel:

• Trigger: Form Submitted (or Facebook Lead Form Submitted)

• Create or update the opportunity in the New Lead stage

• Send an SMS with the calendar link straight away

• Internal notification to the owner, so a person can call too

• Appointment Status trigger moves the card to Booked

• When the job is Won, a review request goes out

The pipeline is what makes it useful. Every lead has a stage, so nobody asks "did anyone call them?". The board answers it.

One thing to sort before switching on SMS for US numbers: A2P 10DLC registration, or the messages may not be delivered.

How fast does a new lead hear back from your business today?

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Moving the card to Booked off the Appointment Status trigger is a nice touch. What happens when the same person submits the form twice, does the opportunity get updated or do you end up with a duplicate in New Lead?