Conversation AI web chat in GoHighLevel for a facial cosmetic surgery practice, with a strict rule about wording it must never use. Native GHL can't enforce a rule like that with certainty, so I built it through careful prompt engineering and a curated FAQ knowledge base, keeping answers to approved information.
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Resolve: an AI support agent that answers from a company’s own policies, looks up orders, and escalates weak matches to a human instead of guessing. A human approves replies before they go out.
For the human approval step, I'd show the exact policy passage and its effective date beside the draft. Does Resolve flag a reply for re-review if the policy changes while it waits for approval?