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Taste Test
Today I explored an Uber ride-request status component with one question:
When the driver is still completing another trip, does the interface clearly explain what is happening and when the rider should expect them to arrive?
When you’re waiting for a ride, what matters most to you: what the driver is doing, the ETA, or where they are on the map?
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Exploration wins easily. Saying "is on the way" when they’re dropping someone else off just confuses riders. Clearer copy kills the anxiety.
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