Today I explored an Uber ride-request status component with one question: When the driver is stil...Today I explored an Uber ride-request status component with one question: When the driver is stil...
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Sajid's avatar
Sajid Ali
• 2d
Today I explored an Uber ride-request status component with one question:
When the driver is still completing another trip, does the interface clearly explain what is happening and when the rider should expect them to arrive?
When you’re waiting for a ride, what matters most to you: what the driver is doing, the ETA, or where they are on the map?
Current Experience
Design Exploration

2 votes

Ends in 9h

Vara's avatar
Vara Creative
pro
• 1d
Exploration wins easily. Saying "is on the way" when they’re dropping someone else off just confuses riders. Clearer copy kills the anxiety.
Sajid's avatar
Sajid Ali
• 17h
Thanks, that was exactly the point I was exploring. “On the way” can sound like the driver is already heading directly to you, so I wanted the current state and ETA to be more explicit. Glad that came through.
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