I help small businesses and founders stop losing leads, clients, and time to disorganization.
I build done-for-you operational systems — lead pipelines, client trackers, and workflow automations — so your business runs clean without expensive software or a full-time ops hire.
My toolkit includes Notion, HubSpot, Zendesk, Zapier, and Google Workspace. I've built lead tracking systems for service businesses, set up customer support workflows, and created automations that connect your tools and eliminate manual work.
If your leads are living in WhatsApp, your follow-ups are falling through the cracks, and your operations feel held together with tape — I build the system that fixes that.
Care Assist — 0-to-1 Operations & Workflow Architecture
As Operations Lead, I spearheaded the 0-to-1 operational architecture and service intake workflows for Care Assist, a healthcare and educational innovation platform awarded NT$100,000 in non-dilutive grant funding from the Ministry of Education (MOE U-start).
Key Deliverables:
• Mapped end-to-end service workflows and intake procedures, eliminating friction across multi-step user onboarding.
• Conducted 20+ qualitative discovery sessions and usability walkthroughs with prospective partners to shape core service specifications.
• Built structured tracking systems in Google Sheets and Excel to manage stakeholder touchpoints, milestone deliverables, and operations with zero record loss.
• Secured 3 competitive startup awards and established clear cross-functional SOPs for ongoing service execution.
Your Animated Series, Published Automatically: How do you make sure a Shorts animation channel always ships with the watermark and AI disclosure in place? A schedule takes a ready clip from the queue, overlays the watermark, sets the AI disclosure via the YouTube API and publishes the video with an automatic report to Telegram.