Python SLA Queue Aging Review with Duplicate and Conflict ChecksPython SLA Queue Aging Review with Duplicate and Conflict Checks
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Support queue aging review — a self-initiated Rivetfern demonstration using synthetic ticket metadata.
A Python tool validates dates, priorities, statuses and supplied SLA-day inputs. It skips exact duplicates, quarantines conflicting ticket IDs and creates a sorted review queue for open and pending tickets, including age and unassigned cases.
Handover includes the review CSV, exceptions, summary and file hashes. Calendar-day thresholds come from each input row; the tool does not invent service policy, message customers or change helpdesk tickets. No client results or operational SLA guarantee are claimed.
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