Custom AI Support Evaluation Rubric: Score with PrecisionCustom AI Support Evaluation Rubric: Score with Precision
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Built a custom evaluation rubric for scoring AI customer support outputs across five weighted dimensions: factual accuracy, reasoning validity, instruction adherence, adversarial robustness, and format compliance. Each dimension includes plain-language scoring criteria so any team member can apply it consistently, no AI background required.
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Creatives on Contra have earned over $150M and we are just getting started