Source-Grounded Support Chatbot for FAQ and Pricing QuestionsSource-Grounded Support Chatbot for FAQ and Pricing Questions
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A support chatbot shouldn't make things up. This concept for Tallymint (the made-up invoicing app from my last posts) only answers from the site's own FAQ and pricing, and shows where each answer came from.
That's how I'd build one for a real business. Your info goes in, customers get quick answers at any hour, and anything it can't answer goes to you instead of a guess.
If your inbox is full of the same five questions, this is for you. It's in my services.
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