Dog Grooming Booking PWA with Deposits and No-Show Follow-UpDog Grooming Booking PWA with Deposits and No-Show Follow-Up
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Lioness Grooming Studio · Re-engineering the Appointment Moment for Solo Trades
The Business & Real-World Quirks: Lioness Grooming Studio is a neighborhood dog grooming parlor in Hanley, Stoke-on-Trent, UK. Solo owner Leona juggles shears, bathing tubs, and two part-time stylists. Her daily reality: she cannot answer calls with soapy hands, loses 1-in-5 Saturday slots to no-shows and ghosting, and wastes 45+ minutes nightly chasing WhatsApp confirmations.
The One-Line Problem Solved: Transforms high-friction dog grooming inquiries into confirmed, deposit-backed appointments in under 60 seconds — with zero phone tag and automatic ghost-busting.
How It Works (Front-Door & Follow-Through):
Effortless Front-Door: Customers pick a slot with a live 90-second hold, enter pet details, and commit with a 20% deposit. No back-and-forth messaging.
Passwordless Access: Customers unlock the PWA using a 4-digit PIN or optional native Face ID / Fingerprint recognition (WebAuthn).
Follow-Through Without Busywork: Leona approves incoming bookings in 1 tap from her dashboard. This starts an automated "Still Coming 🐾" countdown for the pet owner. If the customer doesn't re-confirm in time, the slot is automatically released back to the live public diary.
Trust & Accountability: A two-way reliability score rewards on-time customers with tier discounts, paired with a £1 Studio Pledge credit if the salon ever reschedules.
Believable Capacity Quirks: A single-tap "Holidays & closed days" control lets Leona toggle individual stylist tables or pause the entire studio for sick leave without breaking upcoming bookings.
Built With Lovable: TanStack Start v1 (Full-stack React 19 + SSR), Tailwind CSS v4, Lovable Cloud backend with Row-Level Security, and WebAuthn biometric hardware authentication.

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