Contra - A professional network for the jobs and skills of the futureAI-Assisted Support Triage and Human Escalation Workflow
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Concept demo: an AI-assisted support triage and human escalation workflow for email and chat. It categorizes intent and urgency, retrieves approved knowledge, drafts a cited reply, and routes uncertain or sensitive cases to human approval before anything is sent. Designed for implementation with OpenAI, n8n, helpdesk APIs, Slack notifications, confidence thresholds, audit logs, acceptance tests, and clear handoff documentation.
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The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started