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Provided chargeback and dispute support for e-commerce businesses by reviewing cases, organizing transaction and order information, gathering supporting evidence, documenting customer communication, and preparing clear representation responses. I followed merchant and platform requirements, tracked deadlines and case status, and kept documentation organized for accurate, timely submissions.
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
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Virtual Assistant & Administrative Support
Project Overview
Provided virtual administrative support by handling online research, data organization, contact management, document preparation, and task tracking to maintain an organized workflow.
Key Responsibilities
Performed web research and collected relevant information.
Entered, updated, and organized data in spreadsheets.
Built and maintained structured contact lists.
Prepared and organized basic digital documents.
Managed files and information using a clear folder structure.
Tracked tasks, priorities, and completion status.
Maintained accuracy and consistency across assigned tasks.
Skills:
Virtual Assistance • Administrative Support • Task Management • Contact Management • File Organization • Documentation • Time Management • Attention to Detail
Tools:
Microsoft Excel • Google Sheets • Google Docs • Google Drive • Google Chrome
Great overview. Data organization, accurate spreadsheet management, and structured documentation are often what keep day-to-day operations running smoothly. Clear processes and attention to detail can make a big difference in administrative workflows.