How Fraudulent Orders Can Still Cost Your Business MoneyHow Fraudulent Orders Can Still Cost Your Business Money
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started
Did you know a fraudulent order can cost your business money even if you catch it before shipping? Depending on your payment provider, processing fees may not be returned when you refund the order. If it turns into a chargeback, additional fees may apply.
Every cent counts when you run a business.
Post image
Rasaq's avatar
Very true. Fraud prevention is an important part of protecting your business.
Ecom Swift's avatar
Worth adding: Shopify Payments' own fraud analysis (low/medium/high risk tag) catches a lot of this before it ships, but it only flags, it doesn't auto-cancel. We set clients up with a manual-review step for anything tagged medium or high instead of trusting the badge alone,...
Siny's avatar
Yes, exactly! It’s also worth using a fraud prevention app or custom rules to flag orders that don’t fit the store’s shipping policy.
One pattern I’ve seen involves stolen credit card details and a freight-forwarding address in Miami. The billing information matches, and the...
Ecom Swift's avatar
Good breakdown. One cheap signal that catches a lot of that pattern before anyone opens the order: phone area code vs billing state mismatch. We've also started using a Shopify Flow rule that auto-tags orders when shipping country differs from billing country, so they never...
Back to feed
The network for creativity
Join 1.25M professional creatives like you
Connect with clients, get discovered, and run your business 100% commission-free
Creatives on Contra have earned over $150M and we are just getting started