Travel Booking Website with Automated Reservations and Follow-UpTravel Booking Website with Automated Reservations and Follow-Up
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The business
CAIRN is a new travel and authentic exploration company running small-group expeditions across four realms: Highlands, Open Water, Open Sky, and Basecamp at Night. Its purpose is to help people connect, socialize, and create memories. As a brand-new business, it has no reviews or booking history yet, so trust and speed matter from day one.
The problem
Every "can I book with you?" turned into a slow chain of emails. Customers dropped off while waiting, and the owner's day went to admin instead of running trips.
Fix the front door
Customers can check availability, request a time, and get confirmed in one visit, with no back-and-forth.
Live calendar showing open dates, spots left, and prices, with a waitlist for full dates
"Build Your Cairn" booking flow: four quick steps (Realm, Date, Crew, Confirmed)
Instant or request mode: trips confirm immediately, or the owner approves with one click
Everything upfront: price, deposit, meeting point, inclusions, and refund policy
Overbooking protection and a 10-minute spot hold
Instant confirmation with a reference code, calendar file, and manage link
Fix the follow-through
The system handles the routine, and the owner only handles exceptions.
Confirmations and reminders sent automatically (7 days, 48 hours, and morning-of)
Self-serve rescheduling and cancellation through a private link, with spots released and the waitlist notified automatically
Lead and abandoned-booking follow-up that stops once the guest books
Post-trip thank-you and review requests to build the social proof a new brand needs
Owner dashboard that shows only what needs attention.
Result: A brand-new exploration company now has a website that works like a full-time booking assistant. Customers get confirmed in minutes, and the owner gets their day back.
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The network for creativity
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